Refund policy

Refund & Exchange Policy

At Scent of a Milien, we stand behind the quality of every fragrance we create. Your satisfaction is important to us, and we want you to love your purchase.

Happiness Guarantee

If you’re not completely satisfied with your fragrance, please contact us within 14 days of delivery. We’ll gladly offer a one-time exchange for another fragrance of equal value to help you find a scent you love.

Refunds

Due to the personal nature of fragrance products and for hygiene and safety reasons, opened or used fragrance oils are not eligible for refunds.

Unopened and unused products may be eligible for a refund if returned within 14 days of delivery in their original condition and packaging. Once your return is received and inspected, any approved refund will be issued to your original method of payment.

Original shipping charges are non-refundable unless the return is due to our error.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 72 hours of delivery with your order number and clear photos of the product and packaging.

After review, we’ll gladly replace the item at no additional cost.

Return Shipping

Customers are responsible for return shipping costs unless the item is damaged, defective, or incorrect.

How to Start a Return or Exchange

To request a return or exchange, please contact our customer support team with:

1. Order number
2. Reason for request
3. Photos (if the item is damaged or defective)

Our team will provide you with the next steps and return instructions.

Return Address

Please send approved returns to the following address:

Scent of a Milien
13449 NW 42nd Ave,
Opa-locka, FL 33054
Bay #10
United States

Thank you for choosing Scent of a Milien!

We’re committed to delivering a luxury fragrance experience with every order.